15101 Waterford District Dr, Miami, FL 33126

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Yes, we offer international shipping to many countries. During the checkout process, you will be able to select your country for shipping. Please note that international shipping may be subject to customs duties and taxes, which are the responsibility of the buyer.

Currently, we only accept expendited shipping for international orders through reputable carriers such as FedEx, UPS, and others. This is to ensure that the orders reach international customers without any damage or loss. We are still exploring options for more affordable shipping solutions for these orders. You can find updated shipping fees in our Shipping Policy or during the checkout process when making a purchase.

Yes, you will receive an invoice for your purchase. Once your order is confirmed, we will send you an email containing the invoice details. You can also access and download your invoice from your account dashboard on our website.

Most orders are processed within 1-3 business days. However, processing times may be longer during peak periods or if there are any issues with your order.

You can contact our customer support team by emailing us at [email protected] or by using the contact form on our website. We strive to respond to all inquiries within 24-48 hours.

Once your return is received and inspected, we will process your refund according to our refund policy. The refund will be issued to your original payment method. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.

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